We do not sell product or services from this site. However we do have websites that do, or refer to those that do. We stand behind those that do. Should you require a refund and the product was not sold by us, we will assist you to find the right vendor.
If we did sell the product, then in keeping with our no questions asked 30 day guarantee we will provide a refund. Please follow the instructions below, ideally from the website you made the purchase from and with the original purchasing email.
However as we may not have been directly responsible for the sale, please allow us time to refund you or sort out what is happening. If you don’t hear back within 2-3 business days, send a reminder email. The email address is on the contact page. We will advise you of what’s happening.
Do be aware that some products are not directly sold by us. We use Stripe for our service provider. Should you send the request to us when it was another provider, we will do our best to assist.
For quickest results… Use the same email address you made the purchase from.
• First, locate your receipt in your email.
Locate your receipt in your email in box. Just cut and paste your receipt into the email body and at the top of the email, send us your request for a refund. We’ll do our best to get in contact with you within 48 hours. The email address to send to is on the contact page.
Make Sure your Refund Email Has the Following
• In the subject line include Refund Request for “product name.“
• At the top of the email body include: The email address used for the purchase. This will be the email your receipt was sent to or the email where the login details were sent to. While you can send the request for a refund using any current email address, the refund will be that much quicker if it originates from that original purchase email address.
• Below the purchase email address, simply copy & paste the entire Stripe receipt.
Make sure to include the following 5 points.
- 1. The email address used for the purchase
- 2. Your Name
- 3. Receipt #
- 4. Amount Paid
- 5. Date Paid
FAQs
Can’t locate your receipt?
The payment processor is Stripe. If you are having problems finding it in your email try searching your email with: “Stripe” or “Stripe Receipt” around the date of purchase.
Think you might have deleted the receipt?
Ouch! That’s awkward. Without a receipt it might take us a little longer as we’ll have to search around Stripe to find your info. With a lost receipt the email address that was used for payment / receipt becomes very important. If you can send your request from that email address to get things started that will be a great help. Next,
If the Receipt is Lost
If possible, include as many of the 5 points listed under ‘Double-Check’ you can remember. At the very least include: 1. Email used for purchase and 2. Your Name. 3. Product (and feel free to include any other information that might be relevant.) If we need clarification or more info, we’ll be in touch. Give us a day or 3.
Can a refund be to a different card or account?
No. And that’s a definite no. It’s a requirement that all refunds must be returned to the account the original payment came from. On this we have no say. If you have a new card, your bank will work it out. Should you need more info to take to your bank, just get in touch
Please allow us time to refund you.
If you don’t hear back within a reasonable time, at least 2-3 business days (48-72 hours) just resend the email. Sometimes vacations, weekends, or even time zones can cause a delay. We will get onto it ASAP. We’ll let you know with a reply to your email, immediately after we’ve issued it at our end. DO keep an eye on your account, as it might take a few days for the refund to return. If there’s a hold up, we’ll let you know.
Payment Processor Dispute.
If you feel the need to open a dispute with the payment processor, we would respectfully ask that you just wait another few days, especially if you have heard nothing from us at all. We could be out of reach as occasionally we do get out of range of internet. Do send at least 1 or 2 “reminders” to us first. Why? Once a dispute is made a refund might be taken out of our hands and an investigation begins that will definitely cause a further delay.
Still No Luck?
Please send us an email using the address from the contact page, and let’s see if we can get it sorted out.
We WILL refund you as soon as we can. That’s a promise.